While orders are typically designed to be delivered instantly, there is a possibility of delays during the purchase processing phase. Please refrain from trying to purchase the same thing again if you don't receive an in-game purchase after paying for it. It may lead to further issues and additional unwanted charges.
Google Play Store
If you don't receive an order placed through Google even after 24 hours, it is essential to contact the support service promptly. To resolve the issue, please follow the steps below based on whether you have a receipt or not:☑ If you have a receipt from Google Play:
- Take a screenshot of the receipt. Receipts are typically found in your email inbox and originate from googleplay-noreply@google.com. If you are unable to locate the receipt, you can access all your purchases by clicking here.
- Contact our Support Team and attach the screenshot to your inquiry. Our agents will review your ticket. To assist you effectively, please ensure the Order ID, which follows the format GPA.1234-1234-1234-12345, is clearly visible in the screenshot.
☒ If you do not have the receipt:
This suggests that the funds have not successfully transferred to the game and are currently stuck between your chosen payment method and Google. Occasionally, the platform may require additional time to process bank transactions. To check the status of your payments, reach out to Google Play Support directly using the instructions below:
- Open the Play Store app on your device.
- Tap your avatar to access the Menu.
- Scroll down to find Help & Feedback.
- Select Contact Us at the bottom of the page.
- Follow the provided instructions to submit a ticket and await a response.
If you encounter any difficulties locating the Contact Us button, you can initiate a dialogue with Google support by visiting this link.
App Store
If you don't receive a purchase made over 24 hours ago, it is recommended to contact our support promptly by submitting your request and including a screenshot of the purchase receipt received via email.
☑ If you have a receipt from Apple:
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Take a screenshot of the payment receipt. Receipts are usually found in your inbox and originate from no_reply@email.apple.com. If you can't find the receipt, you can check the payment history by following these steps:
- Open the Settings app.
- Tap your name and select Media & Purchases.
- Tap View Account (you might need to sign in).
- Tap Purchase History.
- Choose Last 90 Days or select a different date range.
- Contact our Support Team and attach the screenshot to your inquiry. Our specialists will review your ticket.
☒ If you do not have the receipt:
This indicates that the money has not reached the game and is currently stuck between your payment method and Apple. Occasionally, the platform may require additional time to complete bank transactions. To check the status of your payments, please contact Apple directly using the link provided. You can type in your question in the pop-up window and choose the Chat or Call option at the bottom of the page for direct support.